Plans change. This policy explains how to cancel or change a ride with AyoGo Transport and what we refund. Times are counted from your scheduled pickup time, in Toronto time.

How to cancel or change a ride

Use the Manage booking link in your confirmation email, call 647-349-7888, or email hello@ayogotransport.com. Your cancellation time is when we receive your request.

Refunds for airport, city and out-of-town rides

More than 24 hours before pickup: full refund.
Between 24 hours and 6 hours before pickup: 50% refund.
Less than 6 hours before pickup, or if you are not at the pickup point: no refund.

Hourly and dedicated drivers

The same windows apply. Once an hourly booking starts, the 3-hour minimum is charged in full. Multi-day and dedicated driver quotes can set their own cancellation terms, and those terms are shown in your quote.

Changes

You can change the time, address or car more than 24 hours before pickup at no charge, if a driver is available. If the change affects the distance, car class or time of day, we show you the new price before you confirm it.

Flight delays

For airport pickups, give us your flight number. If your flight is delayed, we move your pickup to match and you are not charged a cancellation fee.

If we cancel

If we cannot provide your ride, for example because of severe weather or unsafe roads, we tell you as soon as we know and refund you in full, or rebook you at no extra charge if you prefer.

How refunds are paid

Refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days.

Questions about a refund? See our terms of service or contact us.

Cancellation policy