These terms apply when you book a ride with AyoGo Transport (“AyoGo”, “we”) through ayogotransport.com, by phone, by email or on WhatsApp. By booking, you agree to them.

Your booking

A booking is confirmed when you accept the price and we receive your payment, and we send you a confirmation. Some trips, such as pickups less than 6 hours away, dedicated drivers and luxury rides, are reviewed by a person first. Those trips are confirmed only when we send you a quote and you pay it.

Prices

Prices are in Canadian dollars. Your price is fixed when you book and is based on the trip, the car class, the pickup time and any extras such as child seats. Taxes are shown as their own line. We do not use surge pricing. Quotes are valid until the expiry time shown on them.

Your price can change only if the trip changes: a new address, extra stops, a bigger car, extra hours on an hourly booking, or waiting beyond the included waiting time. We tell you before we charge for any change.

Riders, bags and child seats

Tell us the true number of riders and bags. The driver may refuse a trip that is over the car’s safe capacity.
Children must ride in a seat suitable for their age and size, as Ontario law requires. Add child seats when you book.
Be at the pickup point at the booked time. For airport pickups, give us your flight number so the driver can plan around it.

Conduct and safety

Drivers may end a trip if a rider is abusive, unsafe or breaks the law. Smoking, vaping and open alcohol are not allowed in the car. If a rider causes damage or leaves the car needing special cleaning, we may charge the reasonable cost and will show you how it was worked out.

Cancellations and refunds

Our cancellation policy explains how to cancel or change a ride and the refunds that apply.

Delays

We plan for traffic and weather, but road, weather and airport conditions are outside our control. We are not responsible for missed flights or connections caused by them. Please allow extra time for important trips.

Lost items

Liability

To the extent the law allows, our liability for any claim about a ride is limited to the amount you paid for that ride. Nothing in these terms limits rights you have under Ontario consumer protection law.

Law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Changes to these terms

We may update these terms. The version on this page when you book applies to your booking.

Contact

Call 647-349-7888 or email hello@ayogotransport.com. See also our privacy policy.

Terms of service