AyoGo Transport (“AyoGo”, “we”) respects your privacy. This policy explains what personal information we collect when you visit ayogotransport.com or book a ride, why we collect it, and your choices. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Contact details: your name, email address and phone number.
Trip details: pickup and drop-off addresses, dates and times, flight numbers, riders, bags, child seats and any notes you add.
Payment records: amounts, dates and payment status. Card numbers are handled by our payment processor, Stripe. We never see or store them.
Messages: what you send us by email, phone or WhatsApp, and any issue reports.
For driver applicants: the details you give in your application, including your licence and vehicle information.

How we use it

To price, book, run and support your ride.
To send booking confirmations, driver details, reminders and receipts.
To handle payments, refunds and issue reports.
To keep records the law requires, such as tax records.

We do not sell your personal information, and we do not use it for advertising without your consent.

Who we share it with

Your driver gets the details needed for your trip: your name, phone number, pickup and drop-off, time and notes.
Service providers who help us run the service: Stripe (payments), Convex (our booking database, hosted in Canada), our email provider and Google Maps (address search and routes).
Authorities, when the law requires it.

Some providers process information outside Canada, including in the United States, where it is protected by contract.

Cookies

This website does not use advertising or tracking cookies. If that changes, we will update this policy and ask for your consent where required.

How long we keep it

We keep booking and payment records for as long as Canadian tax law requires, currently up to 7 years. We delete or anonymize other information when we no longer need it.

Your rights

You can ask to see the personal information we hold about you, correct it, or withdraw consent for uses that are not needed to provide your ride. Email hello@ayogotransport.com or call 647-349-7888. We reply within 30 days. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.

Contact

Privacy questions go to our privacy contact at hello@ayogotransport.com.

Privacy policy